HELP & INFORMATION

Frequently Asked Questions

Quick answers about Aoaak products, orders, delivery and returns.

Products and plant care

How do I choose the right product?

Start with the task: watering, checking soil, repotting, supporting stems, protecting a pot surface or arranging a plant display. Each product page explains included pieces, intended use and basic care.

Are the tools suitable for every plant?

No single tool suits every plant or setting. Consider plant type, pot size, soil, growth habit and room conditions. Product guidance is general and does not replace species-specific care.

What comes with my product?

The “Included” and “At a glance” sections on each product page identify the contents. Review those sections before ordering because quantities vary.

Orders and payment

Do I need an account?

No. Guest checkout may be used when available. An account can make it easier to review order history and available status information.

Which payment methods are accepted?

The cards and digital wallets available for your location are displayed at checkout. Payment details are handled by Shopify and the selected payment provider.

Can I cancel or change my address?

Email [email protected] as soon as possible. A change cannot be guaranteed after processing or fulfillment begins.

Shipping and returns

How long does delivery take?

Orders are normally processed in 1–3 business days. Estimated transit is approximately 2–5 weeks after dispatch, although carrier and customs delays can occur.

How do I track an order?

A tracking link is emailed when tracking becomes available. The carrier may need several business days to record the first scan.

Can I return an item?

Eligible items may be requested for return within 30 days after delivery. Contact us before sending anything and review the Returns & Refunds Policy.

What if an item arrives damaged or incorrect?

Contact [email protected] promptly with the order number and clear photos of the product, packaging and shipping label.